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How to set up an email account on iPad using Microsoft Exchange

Raven Support Mar 20 • Email FAQ's / Outlook 2010

 

 
 

To set up an email account on your iPad:

  1. Enable ActiveSync on the mailbox. Read the Knowledge Base article on How do I activate ActiveSync service for the user for more information.

  2. Add the email account on the iPad following the instructions below.

Important notes:

  • When you configure a device to sync with Exchange, all existing calendar and contact information on the device is overwritten. Additionally, iTunes will no longer sync contacts and calendars with your desktop computer. You will still be able to sync your device wirelessly with MobileMe services.
  • You can configure only one Exchange account per device.

To add an Exchange account on the iPad:

1. Go to Settings > Mail, Contacts, Calendars, and then tap Add Account.

2. On the Add Account screen, tap Microsoft Exchange.

3. When you manually configure the device for Exchange, use the settings that can be found in CONTROL PANEL or My Services under Services > MS Exchange Server > ActiveSync. There are two ways to enter the configuration settings:
  • Email: Enter your primary email address.
  • Username: Enter your primary email address. This is the email address you use to log in to OWA.
  • Domain:Leave this field blank.
  • Password: The password for the Exchange account.
  • Description: A descriptive title that identifies this group of settings.

OR

  • Email: Your complete email address.
  • Username and Domain: Enter both the way they appear in CONTROL PANEL or My Services under Services > MS Exchange Server > ActiveSync.
  • Password: The password for the Exchange account.
  • Description: A descriptive title that identifies this group of settings.

4. iPad supports the Microsoft Autodiscovery service, which uses your username and password to determine the address of the front-end Exchange server. If the server address can’t be determined, you’ll be asked to enter it.
You can find the server name in CONTROL PANEL > Get Started > Advanced settings > Proxy server.

5. Next, the device offers to immediately sync with the Exchange server. If you choose not to sync at this time, you can turn on calendar and contact syncing later in Settings > Mail, Contacts, and Calendars.

By default, Exchange ActiveSync pushes new data to your device as it arrives on the server. If you prefer to fetch new data on a schedule or to only pull new data manually, go to Settings > Fetch New Data to change the settings.

To change how many days' worth of data is synced to your device, go to Settings >Mail, Contacts, and Calendars. The default setting is three days.

Note that the Always BCC Myself setting is enabled by default. This means you will receive a copy of each message that you send from your iPad in your Inbox. If you would like to change this setting, go to Settings >Mail, Contacts, and Calendars > Always BCC Myself.

7. To complete the setup process, click SAVE and wait for the iPad to test your incoming and outgoing mail settings and connect to your mailbox.

Please note that not all Exchange features are supported. For example, the following features are not available:

  • Folder management
  • Opening links in email to documents stored on SharePoint servers
  • Task synchronization
  • Setting an “out of office” autoreply message
  • Creating meeting invitations
  • Flagging messages for follow-up

Hosted Exchange Server Maintenance

Raven Support Feb 17 • Announcements

We will be performing scheduled maintenance that will impact the following account(s):

Details

Scheduled start date and time: 02/28/2012 02:00 AM ET

Scheduled end date and time: 02/28/2012 06:00 AM ET

System(s) Affected: Exchange

Expected Impact: We will be installing windows updates that require rebooting your server. Individual services should only be unavailable long enough for patch installation and reboot Incoming messages will be queued until maintenance is completed

Action required: None

If you have any questions, please contact us by submitting a ticket

 

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